How Effective Are Your Escalation Meetings?

Yesterday, I led a new class I'm designing to strengthen our escalation meeting management.

We've built some role play scenarios that show how the ouput of an escalation meeting falls far short of the product that's needed for a customer meeting.

I did a series of web searches in my research, looking for a 'great conference call template' (especially one where plan of action creation is involved), but came up empty.
So, we designed our own.

It seems like running this type of meeting/call would be straight forward, but we identified 30+ attributes of a well-run call.
In our opening role-play, with senior managers/engineers, we are only hitting 10% of these attributes (room to improve!).
After training, we're hitting 90%.

Of course, we'll follow this up with job-aides and action coaching.
No matter how 'intuitive' something seems, you can't assume it will be done correctly...