Wednesday, May 31, 2006

How to Get a Response (from Seoul, Korea)

This Korean Team is 'On The Case' (study)

I led two classes this week in Seoul - "Working Globally", and "7-Step Problem Solving".

We had some particularly animated discussions during the BKM's class, as we discussed how to work more successfully between Korea and the US.

During the discussion, I found out that Korea has a cultural norm that I've also seen in China.
That is, it's common courtesy to refuse something the first (or even second) time it's offered.

While this happen most often during an offer of a gift, or food - it can also apply to questions such as "Any questions or concerns?", "Do you have anything to add?", "Is this plan okay?".

The lesson here? To avoid a non-response, ask your question three times.

You can do this with some subtlety.
"Any questions?"
"Would anyone like clarification on a point?"
"Shall I go over it again?"

Try it. You'll likely get a more complete response.


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