Monday, July 13, 2009

Customer Delight: Carved in Wood...


A couple of weeks ago, my colleagues and I were certified to lead the program "InsideOut Coaching". At the end of the session, we were told, "Your certificates will be mailed to you."

Okay... cool... no big deal, we thought.

Today, I received my 'certificate'.
In a box.
A heavy box.

When I opened it, I found the etched piece of furniture shown above.
Seriously... it's not often I'm left speechless (trust me)... but this did it.
If that wasn't enough, there was an personalized letter from our coach - George Knight.

Wow... wow... and wow!
Attention to detail. Delighted customer. Name your buzzword.
But we were definitely buzzin!


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