"If you follow the present-day world, you will turn your back on the Way; if you would not turn your back on the Way, do not follow the world" - Takuan.
Thursday, July 15, 2010
Lessons from the Martial Arts
Wednesday, July 7, 2010
Four Lessons for Teachers from Bruce Lee
Last week, at one of my favorite used book stores, I picked up a book of quotes by Bruce Lee, called "Striking Thoughts".
- "Remember, I am no teacher; I can merely be a signpost for a traveler who is lost"
- "The ideal teacher - not 'what' to think, but 'how' to think"
- "Defeat simply tells me that something is wrong in my doing it is a path to success and truth"
- "Where method is, freedom is not"
- Take my words and do with them what you will. Your milage may vary...
- Observe and explore my process, not my content.
- Failure is not only to be expected, but welcomed and even celebrated.
- If you didn't hear me the first time, reread 1, 2, & 3!!
Sunday, January 31, 2010
Le Grand Tour D'Asia: Day 24 of 58
January 31st, 2010
- Always check your settings.
Always. Check. Your settings.
I was using my SLR camera in manual mode the other night and never changed it back to aperture priority. As a result, all 150 photos I took with that camera today were either under or over exposed. - Have a plan B.
Redundant systems are our friend.
Today, I was carrying my pocket camera. For no apparent reason, I took 250 photos with my pocket camera. I never do that when I'm carrying my SLR. Well, almost never. Because I did take those pictures, I captured the Singaporean beauty above, during a promotion for the upcoming Chingay parade.
Saturday, January 30, 2010
Continuing the Mentoring Conversations Model
As I've mentioned previously, Randy Emelo, CEO/President of Triple Creek Associates, and I have been writing a series about Mentoring Conversations.
Wednesday, September 9, 2009
Mentoring Conversations Model
I've been fortunate to work with Randy Emelo, CEO/President of Triple Creek Associates, for the past few months on a writing project.
Monday, August 10, 2009
The Six Disciplines of slide:ology
Wow... it's a busy time.
Tuesday, June 16, 2009
Learning Every Day...
Today I received my latest shipment from Amazon.
- Job Aids & Performance Support by Allison Rossett & Lisa Schafer - I'm on a serious Job Aid kick right now. A really good job aid eliminates the need for training, so I'm striving to become a world-class job aid designer
- The North American Indian: The Complete Portfolios by Edward S. Curtis - As I've made clear here, I'm a big fan of the photography (and dedication) of Edward S. Curtis. I got this out of print book used from Amazon.
I love photographing people. If you do too, you need to have this book. - Reaching the Animal Mind by Karen Pryor - no, this isn't a comment on my audience, who are fabulous. Instead it's a tribute to the fact that I always learn something from Karen's work with animals. I didn't realize that there is now a skill known as TAGteaching (TAG = teaching with acoustical guidance). I'll be taking the online training for this soon and will let you know how it goes!
Tuesday, June 9, 2009
10 Tips for Tele-Training
I was skeptical regarding phone delivery, but the clients love it, and I have to admit that they're learning the material just as well as my classroom students do.
What is Tele-training?
There are no other technologies in usage during Tele-training (no live video, no web browsers, no computers, no transmitted slides).
Slides or documents are used/driven at the receiving end of the training, if needed.
Why Tele-training? Because it:
- Eliminates travel costs
- Accelerates delivery cycle-time (no waiting for an instructor to fly)
- Makes training available to all (working at home, from an airport, or a remote office, for example)
- Enables economies of scale across offices or regions
- Attracts more diverse training audiences across offices or regions
- Reduces or eliminates technical barriers (such as slow video connections, software incompatibilities, passwords, etc)
- Can reduce classroom time, as homework is assigned for offline completion
- Is less expensive for the client
- Simulates the actual work environment, since much of global work today is done by telephone
What Tele-training has been conducted?
I've used Tele-training for a number of audiences and courses, such as:
- Coaching skills for Service Managers across the US.
- DiSC Behavior Profiling for Korean Sales and Service Managers.
- Global Culture Training for a engineering group in Singapore
- Employee Development Training for HR Business Partners in Asia.
Is Tele-training just Instructor-led training over the phone?
No.
For Tele-training to be successful, the course must undergo some level of redesign.
This redesign may be minor, or it may be extreme.
One of the above courses, for example, was redesigned from an 8-hour instructor-led course, to a 4-hour Tele-training.
The tele-training is now conducted as two 2-hour sessions, with pre-work and home-work between the two sessions.
This allows the content to be delivered in half the classroom time.
Additionally, the materials were redesigned as an interactive, visual workbook.
This new workbook is easier to read and far more engaging.
It also eliminates the need for a PowerPoint slide deck, as the visuals are integrated into the workbook.
What are the Best-Known Methods for Tele-training
I'm continuing to learn, as I conduct more sessions, but here are the lessons thus far.
- The course must be reviewed and redesigned for Tele-training. Do not attempt to deliver an instructor-led course by phone without customization.
- The learning and performance objectives must be very, very clear.
- The course should be exercise-based. Tele-training is not a format for lectures.
- Pre-work and homework must be completed. If not, the objectives will not be met.
- Sessions should be limited to 2 hours, unless there is significant co-facilitation on the receiving end.
- For a two-session course, there should be 48 hours between sessions (example: Tues & Thursday). Shorter periods will not allow time for homework. Longer periods limit retention.
- In most cases, classroom sizes should be limited to 8, to provide adequate participation.
- A champion/facilitator should be on the receiving end of the course. In each successful session to date, there has been a champion on the receiving end of the training who has helped facilitate materials and discussion.In all cases, the facilitator has been familiar with the me and my methodologies. This makes the process seamless for the participants.
- Materials should be engaging and clear. The instructor is not be in a position to entertain learners nor to explain ambiguous materials. Tele-training will test the clarity of your materials.
- I keep a list of all attendees and specifically call on individuals for Q&A. This ensures involvement, engagement, and evaluation.
My goal for next year is to conduct at least 3 workshops a month by tele-training.
I'm currently reviewing all of my courses to see how I can adapt them for this mode of delivery. Planning the participants pre-work and homework assignements is key making the program work.
What are you experiences (as a facilitator or student) with tele-training?
Thursday, February 26, 2009
VizThink 09 Highlights II - Jessica Hagy
This was my favorite exercise.- Draw a 2-circle Venn Diagram.
- Label the first circle with something you're really good at.
- Label the second circle "Prostitution"
- Find the relationship between the two (if you're a lawyer, the overlap will obviously be much greater than the one in my diagram).

Friday, January 9, 2009
Answering Questions: A Key to Presentation Success
The ability to effectively answer questions is critical to presenting, teaching, and learning.
One could argue that even the worst instructional or presentation design gets 'one more chance' to be effective when the audience starts asking questions in their search for clarity.
The ability to effectively answer questions has a number of components:
I can often determine the quality of an presenter by the way they answer their first question.
Tuesday, December 9, 2008
The Facilitation Diamond

If you're at all interested in teamwork, thinking, creativity, decision-making, or facilitation - you should read "Facilitator's Guide to Participatory Decision-Making" and keep it on your shelf for reference.
- Opening: Go over the agenda. Share the diamond flow. Perhaps a quick exercise.
- Diverging Activity 1: Present traditional or evolutionary ideas.
- Diverging Activity 2: Stimulate non-tradition, revolutionary ideas.
- Transition: A break or a brain-cleansing exercise.
- Converging Activity 1: To narrow the multitude of ideas to some actionable ones.
- Converging Activity 2: To chose the best one (or 3 - 5 ideas).
- Closing: Decide on next actions
Sunday, December 7, 2008
Facilitator's Toolbox Updates
I've updated the The Facilitator's Toolbox.
- The addition of the Conscious Competence Model
- More links to my writings about these tools
- And external links for many of the tools that I haven't written about yet.
Saturday, December 6, 2008
Book Review: "Don't Shoot The Dog" and the Ten Laws of Shaping
As I mentioned in an earlier post, I've been interested in behavioral training since my visit to Sea World's "Trainer for a Day".
Author: Karen Pryor,
Genre: Behavior, Psychology, Training, Animals
- Raise criteria in increments small enough that the subject always has a realistic chance for reinforcement.
- Train one aspect of any particular behavior at a time. Don't try to shape for two criteria simultaneously.
- During shaping, put the current level of response onto a variable schedule of reinforcement before adding or raising the criteria.
- When introducing a new criterion, or aspect of the behavioral skill, temporarily relax the old ones.
- Stay ahead of your subject: Plan your shaping program completely so that if the the subject makes sudden progress, you are aware of what to reinforce next.
- Don't change trainers in midstream: you can have several trainers per trainee, but stick to one shaper per behavior.
- If one shaping procedure is not eliciting progress, find another; there are as many ways to get behavior as there are trainers to think them up.
- Don't interrupt a training session gratuitously. That constitutes a punishment.
- If behavior deteriorates, "go back to kindergarten": quickly review the whole shaping process with a series of easily earned reinforcers.
- End each session on a high note, if possible, but in any case quit while you're ahead.
Strengths: Entertaining and clear with excellent examples.
Weaknesses: No photos?
Conclusion: As I said earlier - a must read for teachers, trainers, and learners.
Follow all these steps and you might get this result (a dolphin even I can ride!).
Post-it Flags: 37 flags
Friday, December 5, 2008
What's Your Motive?
I received my latest edition of "Core Motive" magazine yesterday.
- Red = Power
- Yellow = Fun
- Blue = Intimacy
- White = Peace
Tuesday, November 18, 2008
Cool Facilitation Toys
It's a dirty secret in the world of facilitation that we're all just kids who want to play.
Thursday, October 23, 2008
Trying to Keep Up with Tom Peters
Today, we started a new 'lunch and learn' program in our cafeteria.
- “Reward excellent failures. Punish mediocre successes.” - Phil Daniels, Sydney Exec
- “The ‘surplus society’ has a surplus of similar companies, employing similar people, with similar educational backgrounds, coming up with similar ideas, producing similar things, with similar prices and similar quality.” - Kjell Nordstrom and Jonas Ridderstrale, Funky Business
- Michelangelo: “The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.”
Tuesday, October 21, 2008
Masters Update - Is it worth it?
Since July, I've been working on my Masters Degree in Adult Education and Training from the University of Phoenix. It's an online degree, which was important to me, given my travel and work schedules.
- Convenience - I don't have to drive to school. All participation is online. The schedule is extremely flexible. I can attend anywhere, anytime.
- Learning becomes a habit. You know the '21 days theory'? Do anything for 21 straight days and it will become a habit. I find online learning to be like that. Participation is required four days a week, but it's easier to log in for about 30 minutes everyday. It then becomes a habit.
- Course Content - The content has been extremely interesting. I'm reading books I would never read (Action Learning), learning concepts I would never learn (ontological humility) and having discussions (text messaging in the classroom) thatI would never have.
- Diversity - I'm getting to interface with a diverse audience of school teachers from all over the US. It's been very interesting to hear their challenges and passions.
- Virtual Teams - I'm learning how to work on a virtual team - a critical skill.
- Forums - I love answering questions in a forum. You have time to think, everyone participates, and you can go back to reread interesting questions and answers.
- Access - to the University online library.
- Not Business Focused - While I enjoy the presence of so many school teachers, there are not enough corporate students for my taste. The discussions often end up focusing on school issues.
- Virtual Teams - It can be hard to work on the teams remotely. There have been a couple of frustrating moments when classmates dropped out or didn't do their work. But hey... that's just like 'real life'.
- The Teaching Portfolio - We haven't used it yet, so I'm looking forward to seeing how it is applied.
- Adaptation -Seeing how I've adapted to an online environment.
- Presentations? Doing Power Points in an online environment. I'm very close to listing this as a negative, but I'll wait. It seems to be reinforcing the idea that Power Point is a suitable vehicle for emailing communication (hint: It's not!!).
That idea isn't just wrong... it's dangerous... to business, anyway.
Monday, October 20, 2008
The Management to Leadership Continuum
One question comes up in every workshop I've done around management or leadership.
Is there a difference between management and leadership?
And if so, what is the difference?
I created a quick exercise I do at the start of each management/leadership workshop I lead, or any time the question comes up in a group setting. Here are the steps:
- Draw a continuum from Management to Leadership across the top of a big whiteboard.
- Label the left side with the words ' job', 'tasks', 'characteristics', 'attributes', 'objectives'.
- Give all the participants Post-it Notes - about 5-7 per person is good.
- Ask them to list the tasks, attributes, and objectives of managers and leaders on the Post-it Notes. One idea per note. Give them 5 minutes or so. When the energy in the room dissipates, move to the next step.
- Ask the participants to place their Post-its on the continuum. If a task or attribute is purely management (in their view) put it to the left. Purely leadership goes to the right. If it's in-between, place it in-between. No right or wrong here.
- Bring the whole group to the board and look at the words. Allow 5-10 minutes for discussion. Why did some tasks get put at different spots across the continuum? Share perspectives. Any Post-its we don't understand? Clarify. What trends do we see? Is anything missing?
- This discussion is usually rich. Allow it time to develop.
- I now ask the participants to think about where they need to be, in their current role, on this continuum. I start at the left side and put my marker on the board (the red marker in the picture above). I ask the participants to raise their hands when i reach the point that they need to be. As I walk across the board, I draw the profile of the team.
- Then I ask them where there are today and walk across the board. Sometimes I draw the profile in another color. In this case, the participants agreed on the point where the red vertical line appears.
- Discuss the gap.
The picture above was taken at a 2-day management workshop I led in Yokohama, Japan in May.
Words like 'planning', 'scheduling', and 'time-management' show up to the left.
'Attracting talent' and 'mentoring' show up at the half-way point.
'Innovation', 'vision', and 'modeling' are to the right.
You can see from the red profile curve that this group of front-line and middle managers believes they need to be demonstrating the skills and characteristics that are between 25% and 75% on the continuum.
The red vertical line shows that they are currently at the 25% point.
A few observations:
- As a facilitator, this exercise shows me how to calibrate the material for each audience. I know where they need me to focus and I can tie the subsequent topics back to this visual.
- This curve changes by country, department, culture - even by time of year or business cycle.
- A few years ago, most Japanese managers - even higher level ones - would have said that they needed to demonstrate manager skills and attributes. The history of Japanese business has been to follow process. That's changing. Managers are now expected to act more as 'leaders'. They have to (and want to) close the gap.
For broader audiences, you can extend this continuum to include Individual Contributor, Lead, and Supervisor and look at how skills and attributes change over a career.
Sunday, October 19, 2008
Book Review: "Hard Optimism" by Price Pritchett
I’m a passionate advocate for the optimistic view of life.
In fact, I was 22 when I made the conscious decision to cut negative people out of my life.
- “No sense being pessimistic. Wouldn’t work anyway." – Seen on a bumper sticker
Strengths: It’s a good looking book. Nice graphics. Feels good. The tone is conversational. I don't disagree with any of the content.
Weaknesses: Rare is the book that I don’t learn something from. So this is, technically, a rare book.
Seriously, there isn't much here that isn't better read elsewhere.
Instead of the chapter titled "Go for Flow", read "Finding Flow".
Instead of the chapter titled "Play to Your Signature Strengths", read any of the Gallup or Marcus Buckingham books. The only heft to this book comes from the high quality paper.
Conclusion: Pass on it.
Post-it Flags: 1 flag
* Each time I find an interesting quote, model, image, or idea in a book, I mark it with a Post-it flag. The more flags, the more value I found in the book.
Thursday, October 16, 2008
Book Review: "Oxymoronica" by Dr. Mardy Grothe
- "The best things in life aren’t things." – Ann Landers
- "First I dream my painting, then I paint my dream” – Vincent Van Gogh
- “It’s an impossible situation, but it has possibilities” – Samuel Goldwyn
- “Their bodies were so close together that there was no room for real affection” – Stanislaw Lec
- “You can’t make anything idiot-proof because idiots are so ingenious” – Ron Burns
Strengths: Like all of Dr. Grothe’s collections, it's funny, inspiring, and educational.
Weaknesses: It gives me an inferiority complex?
Conclusion: I’ll summarize with my own oxymoron - This book is so smart it makes me feel dumb.
Post-it Flags: 35 flags
* Each time I find an interesting quote, model, image, or idea in a book, I mark it with a Post-it flag. The more flags, the more value I found in the book.

